City Guide
Public Services
Customer service center
City Hall, 301 E. Huron [map]994-2700
Walk-ins: Mon.-Fri. 8 a.m.-5 p.m. The center addresses general information requests about city services; water payments and services; solid waste/recycling services; treasury services, including payment of parking tickets, taxes, and utility bills; street maintenance; traffic control; Right-of-Way (ROW) permits; and Ann Arbor Municipal Airport services. The unit also works with field operations staff to provide water utility meter reading and meter installation, repair, and billing. Contact this office to request new sewer or water service.
Use the city's Citizen Request System, at a2gov.org to notify about service and repair requests concerning streets and sidewalks, compost, recycling, solid waste services, stormwater issues, basement flooding, and water quality or pressure issues. The status of submitted requests can also be checked online. Residents may view their water bills and usage data online by going to a2gov.org and filling in the search box for Property Information.
Field operations services
W.R. Wheeler Service Center, 4251 Stone School Rd.794-6350
Managed by Craig Hupy, this unit encompasses forestry & park maintenance, natural area preservation, solid waste collection, streetlights and traffic signals, signs, radio communications, street maintenance, and all water, wastewater, and storm-water distribution and collection. To report damaged or missing street signs, sidewalk problems, broken signals, or streetlight outages, call 994-2700 or use the Citizen Request System at a2gov.org to enter a request and track the city's actions. This unit also provides water, sewer, and storm-water service to Ann Arbor and parts of surrounding townships.
Forestry & parks operations
W.R. Wheeler Service Center, 4521 Stone School Rd.794-6364 (Forestry), 794-6363 (Parks Maintenance). Fax: 996-3218
Maintains more than 140 parks encompassing 2,000 acres, plants and cares for trees in city parks and on lawn extensions. Staff help design, plant, and maintain public flower and shrub beds. To help care for and clean up your neighborhood park, call 997-1719 or visit a2gov.org/adopt-a-park
Related Topics:
Natural area preservation
1831 Traver [map]794-6267
This division of the field operations unit, managed by David Borneman, protects Ann Arbor’s natural areas through ecological monitoring, restoration, and stewardship activities. Staff and community volunteers conduct stewardship workdays, perform invasive species control and prescribed burns, and survey butterflies, birds, frogs, toads, and salamanders. a2gov.org/nap
Project management
City Hall, 4th floor [map]794-6410
Under chief engineer Homayoon Pirooz, this unit’s services include design and construction management, construction inspection, and traffic and transportation engineering.
Street maintenance
W.R. Wheeler Service Center, 4251 Stone School Rd.794-6362
Responsible for street repairs and snow removal (794-6367). For pothole repair, call 794-6368. For signs, streetlights, and traffic signals, call 794-6361. For emergency street cleaning, such as for broken glass, call 794-6350 weekdays 6 a.m.-3:30 p.m., or 794-6363 until 5 p.m. On weekends or after 5 p.m. call the police at 994-2911. Nonemergency service requests may be also logged into the Customer Request System at a2gov.org. For sidewalks, signs, streetlights, and traffic signals, call 994-2818. Property owners are responsible for clearing snow from sidewalks. Leaves or other yard debris are not allowed to be stored in the streets.
Systems planning
City Hall, 4th floor [map]794-6430
This unit, responsible for infrastructure and environment planning, is led by Cresson Slotton. Plans and programs include the capital improvement plan, transportation planning, flood mitigation planning, stormwater rate studies, recycling, the annual Green Fair, the energy and environmental commissions, and the Huron River and Impoundment Management Plan. More information can be found at a2gov.org/publicservices/systemsplanning/ or a2gov.org/green.
Wastewater treatment
49 S. Dixboro [map]794-6450
Managed by Earl Kenzie, this unit is responsible for collecting and treating wastewater and discharging it in an environmentally acceptable way. The unit operates the wastewater treatment plant, 8 sewage lift stations, and laboratory testing services. beads@a2gov.org, a2gov.org/government/publicservices/waste_water_treatment
Water treatment
919 Sunset [map]794-6426
Under the direction of Molly Wade, 794-6000 ext. 73958, this unit processes and supplies safe drinking water by operating the treatment plant, six remote pumping stations, four dams, source water facilities, and two hydroelectric plants; and by overseeing the laboratory testing services for drinking water, stormwater, and wastewater operations.
